Field Labels in JotForm V4: Quotation marks and Apostrophes aren't display in edit mode, shows fine in Preview.

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    Asked on January 19, 2017 at 10:46 PM

    I was about to roll out my survey, and all of a sudden I can't get any of my quotation marks or apostrophes to stay as I type them!  They keep defaulting back to script (ex. ")

    How can I fix this?  

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    Answered on January 20, 2017 at 02:13 AM


    I have checked the related form field and it is seen that you are using Matrix Dynamique Widget. When you add a widget into the form, it is actually embedded into the form by iFrame. Therefore, it issue in your form is not about the V4. 

    I have cloned your form to my side and checked the widget. I edited the Column Header manually. I didn't replicate your issue. Please have a look at the following images.

    Form Builder

    Form Preview

    Please checked the Column Header of the form and edit the text manually.

    If the issue still persists, please feel free to let us know.

    Thank you.


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    Answered on January 20, 2017 at 03:40 PM

    Thanks.  I do keep editing it manually, and then it reverts back.  It was working all morning, and now the form looks as pictured again:

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    Answered on January 20, 2017 at 06:42 PM

    I have reported this issue to our back-end team. You will be notified via this thread when this gets fixed.

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    Answered on January 23, 2017 at 10:15 AM

    Hello AGTech,

    We're sorry the inconveniences. Encoding problem on Matrix Dynamic widget is fixed now. I've checked your form, it seems everything is working as expected.

    If you have any other questions please let us know.