Google Sheet Integration Fails Before Completing

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    CitygateBmth
    Asked on January 20, 2017 at 09:19 AM

    Hi guys,

    I'm trying to integrate a form with Google Sheets (which I've done countless times without issue) but it's getting stuck at the page that says "Please wait while we're integrating your data."

    If I leave the page and come back then it says it's done but the spreadsheet link is always: https://docs.google.com/spreadsheet/ccc?key=undefined

    I've tried this with the same results in new and old forms and in V3 and V4 of the editor.

    Any ideas?

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    CitygateBmth
    Answered on January 20, 2017 at 09:25 AM

    (I've also tried clearing the form cache, but that didn't work either)

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    ashwin_d
    Answered on January 20, 2017 at 12:00 PM

    Hello CitygateBmth,

    I'm sorry for the trouble caused to you. 

    There seems to be some technical glitch with google spreadsheet integration. I also tried to test this with my own form and I am able to replicate the issue you are having.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    ashwin_d
    Answered on January 20, 2017 at 12:41 PM

    Hello CitygateBmth,

    Our backend team has just confirmed that this issue is resolved. I also tested google spreadsheet integration in one of my own form and it seems to work as expected.

    I would suggest you to please re-integrate your form with google spreadsheet and get back to us if the issue persists.

    Thank you!

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    CitygateBmth
    Answered on January 23, 2017 at 04:39 AM

    Brilliant, thank you. All working this end too :)