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    Glitch/bug affecting required form field, do you have solution?

    Asked by Ed on June 01, 2012 at 04:30 PM

    I created a contact form with "all fileds required", I verified and tested the page and it worked great.  The problem: A customer filling out the form chooses to avoid filling out certain criteria that is "required" and then submitting form. An error shows up and tells the customer to fill all entries. The customer then fills that specific entry and removes the rest of the entries and submits the form successfully. Once I get the form in my email, I see that the mandatory fields are missing. I then go to contact form and try exactly what I just explained above and succesfully submit avoiding required fields.

    In the screenshot that I have enclosed, I have successfully submitted the the contact form without my name. This can actually be done with any form I create using jotform. The same situation arises with the rest of my forms using jotform...

    I guess it works something like this, fill in all fields including captcha then go back and erase name or other fields then press submit, and it will submit without any problems.

    I don't know what to do, this is not good If you have a solution please help, otherwise I am in the process of looking for a contact form elsewhere..

    Thanks! 

    Page URL:
    http://www.newberryestatevineyards.com/requestproposal.html

    Screenshot
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    Answered by jeanettebmz on June 01, 2012 at 06:46 PM

    I think you have embedded the form using the full source code. And that is why the required fields are not preventing users to send the form.

    Try to embed it using the iFrame or Javascript code instead.

    Let us know if this solution worked for you

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    Answered by ellalillo on June 01, 2012 at 08:09 PM

    I removed that entire code and inserted just the javascript like you suggested but it's still giving me the same problem.

    Here is the link with just the javascript version:

    http://www.newberryestatevineyards.com/contactusx.html 

     

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    JotForm Support

    Answered by abajan on June 01, 2012 at 08:44 PM

    Use the iFrame method instead of the shorter code and let us know if it helps. As No. 4 in Which Form Embed Code Should I Use states, "Copy the iframe code correctly and pretty much nothing can brake the form on your page! Since form is called inside an iFrame it does not conflict with anything on your page."

    There's definitely a conflict between the form and something in your page's source because the date icon isn't showing the calendar when clicked. Yet, when the form is used at its native URL (http://www.jotform.us/form/21008512771142) the calendar is displayed when the icon is clicked:

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    Answered by ellalillo on June 07, 2012 at 03:12 AM

    Ok here is another site, and I am using IFRAME. This is not an isolated issue, it seems to do the same with all Jot forms.. 

    Enclosed is a image from my inbox of jot from and how I was able to avoid entering my name and phone number on mandatory fields.

    http://bettyshouseandbusinesscleaning.com/contact.html

    issue

     

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    JotForm Support

    Answered by idarktech on June 07, 2012 at 03:29 AM

    @ellalillo

    I can't reproduce the problem. Is your browser's javascript enabled? Kindly check cause I suspect this is a problem with your browsers javascript. Thanks!

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    Answered by ellalillo on June 07, 2012 at 03:48 AM

    Yes my browser is javascript enabled and I use all browsers to test; I am a web designer..

    Anyhow, in order to reproduce this problem on "any" jotform, simply fill out all data on the form and right before you submit remove name and other mandatory fields from top to bottom. After that submit it, it will do it without a problem..

    It's weird and annoying, I first found out of this when a customer complained that she was getting the jotforms and people where removing names and important data to contact them. I could not figure it out until I began playing around ith it.

    Please Help... TKS!! 

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    JotForm Support

    Answered by idarktech on June 07, 2012 at 04:26 AM

    @ellalillo,

    Thanks for your fast reply, appreciate it!

    I have tried reproducing the problem again for about 10mins but I was failed, the form works fine. I have recorded a short video here: http://idarktech.com/jotform/video/reproduce_problem_user_test.html

    Let me know if I've made it incorrectly. Thank you.

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    Answered by ellalillo on June 07, 2012 at 05:05 AM

    Yeah it's wrong, here is a video to show you the problem, remember that it's only an issue with "mandatory" fields..

    Sorry photobucket was taking to long, so I uploaded directly to my server and it converted it inot a zip anyhow here it is.. (9.7mb)

    Here is the link http://bettyshouseandbusinesscleaning.com/ScreenRecord.mov.zip 


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    JotForm Support

    Answered by idarktech on June 07, 2012 at 05:17 AM

    Oops, my bad. I'll watch it, currently downloading quicktime player [ my mediaplayer VLC can't play the file :( ]. Thanks by the way. I'll be right back.

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    Answered by ellalillo on June 07, 2012 at 05:23 AM

    Ok I planned for that too, I just finished uploading to youtube. This version is terrible quality but you can still see what goes on...

     

     

     

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    JotForm Support

    Answered by abajan on June 07, 2012 at 05:51 AM

    Hi Ed

    Like idarktech, I have not been able to reproduce the problem. So, I downloaded, unzipped the file and saw the following QuickTime Movie files in the ScreenRecord.mov folder:

    ._Sreen Record 06.mov (6 KB)
    Screen Record 06.mov (17,322 KB)

    Attempting to open the file with QuickTime triggered the following error:

    Error -2048: Couldn't open the file Screen Record 06.mov because it is not a file that QuickTime understands.

    So, I then tried to open it with VLC media player. The player loaded but when I clicked its "Play" button it just briefly changed to a pause button before reverting to Play.

    I knew that the smaller 6 KB file couldn't possibly be the movie but I nevertheless tried to open it with QuickTime just to see what would happen. Well, QuickTime loaded this time but just played a 14 second blank video. No luck with VLC media player either.

    When I tried to play the YouTube video I got a message stating "This video is private. Sorry about that."

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    JotForm Support

    Answered by abajan on June 07, 2012 at 06:14 AM

    The following screenshot shows what happens on my end after completing all of the fields and then removing just the required entries and attempting to submit the form:

    (Click image to zoom to actual size)




    This occurs in Chrome 19.0.1084.52 m

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    JotForm Support

    Answered by abajan on June 07, 2012 at 06:19 AM

    Ed

    Try changing the iFrame's source (src) from http://form.jotform.us/form/21580202392142 to http://www.jotform.us/form/21580202392142

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    Answered by ellalillo on June 08, 2012 at 01:11 AM

     

    I am sorry, I didn't put the right settings when publishing on youtube yesterday; here is the link now made public, hopefully you can see it without problems..

     

     

    I'll try the new changes you suggested, I'll be back..

     

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    JotForm Support

    Answered by jonathan on June 08, 2012 at 01:49 AM

    Hi ellalillo,

    Same as what my colleague had previously mentioned already, I could not reproduce the glitch/bug you indicated. I use the last contact form you indicated and cloned it as is in my test site. The embed method I used was iframe to be sure.

    You can test it yourself here

    Pleae inform us if you are still having issue.

    Thanks.

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    JotForm Support

    Answered by idarktech on June 08, 2012 at 02:15 AM

    @ellalillo,

    Thanks for fixing the video. As far as I can see there's no difference from what I did on my test to yours, only that the validation error doesn't seem to function well on your side. I even tested your site on Mac(OSX) but I still can't reproduce the problem. As we've said, your form works perfectly here :)

    Please update us the result about changing the form link from 'form' to www. I'm not sure if this is something to do with the form but worth knowing and might help with our investigation. Thank you.

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    Answered by ellalillo on June 08, 2012 at 02:40 AM

    Jonathan

     I just recreated the issue in the link you sent me and I submtted the form 3 different times with Firefox and Safari, check your email.

    I know it's not just my computer because my customers, clients where randomly doing this first, that is how it came to my attention.

    I'm out of ideas.. Send me a random jotform if you want and I'll replicate the issue and record it... 

     

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    JotForm Support

    Answered by jonathan on June 08, 2012 at 02:52 AM

    Hi Ed,

    If OK with you, can you record the process similar to a video you provided us.

    This time using the link on the test site I provided. I will check further how you did it, as I could not really duplicate it on my end.

    Thanks.

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    Answered by on June 08, 2012 at 03:58 AM

    Ok here is the link   and it was done on you test site.

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    JotForm Support

    Answered by abajan on June 08, 2012 at 04:09 AM

    Ed

    We have no reason to question the veracity of what your videos are showing but what has me puzzled is why genuine users (as opposed to spammers) would go through the trouble to complete a form and then go back and delete some of their entries before submitting the form. Could you enlighten me on that?

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    Answered by ellalillo on June 08, 2012 at 04:19 AM

    I wish I had the proper answer to that question, the only thing I can think of is that a user might not want to give to much info especially when a field is mandatroy on a form.

     

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    Answered by ellalillo on June 08, 2012 at 06:30 AM

    I changed from http://form.jotform.us/form/21580202392142 to

      http://www.jotform.us/form/21580202392142 same thing..

     

    Is there any solution to this issue?

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    JotForm Support

    Answered by abajan on June 08, 2012 at 07:40 AM

    Until our developers incorporate validation that disallows the entry of just spaces in required fields, the only solution I can currently think of would be to embed the full source of the form into the web page and add a custom script. However, it may take consderable time for our team to create such a script. Nevertheless, we'll see what we can do for you.