Need to cancel the JotForm subscription

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    Asked on January 20, 2017 at 07:36 PM

    Hi Folks,

    I've just been informed by the Fig Tree Foundation Board that they would like to cancel the JotForm subscription.  

    The user ID is under my email address

    The reason for the cancellation is base on the monthly cost and the low usage.

    Thank you,


    Darrell Clarke

    Calgary, AB

    (403) 815-2994

  • Profile Image
    Answered on January 21, 2017 at 04:25 AM

    Hey Darrell, seeing that you posted this thread while logged in to the account, DarrellC, you may cancel your paid subscription and downgrade your account back to the Free Plan from your end. Just follow the guide I'm citing below.

    Complete guide: How-to-Downgrade-Subscription-Back-to-Free-Account 

    In case you need further help, don't hesitate to get back to us.

  • Profile Image
    Answered on January 21, 2017 at 12:45 PM
    Hi Jim,
    Thanks for your quick reply! That's awesome, I'll do that today.
    I'm glad that I can keep the account as I'm hoping Fig Tree will be able to
    add JotForm back into their budget at some point in the future. I think
    it's a great web tool and service.
  • Profile Image
    Answered on January 21, 2017 at 02:37 PM

    Hello Darrell,

    On behalf of my colleague, you're welcome. I'm glad this solution is working for you.

    If you have any further questions please let us know.