What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need to cancel the JotForm subscription

    Asked by DarrellC on January 20, 2017 at 07:36 PM

    Hi Folks,

    I've just been informed by the Fig Tree Foundation Board that they would like to cancel the JotForm subscription.  

    The user ID is under my email address darrellc@figtreefoundation.com

    The reason for the cancellation is base on the monthly cost and the low usage.

    Thank you,


    Darrell Clarke

    Calgary, AB

    (403) 815-2994

    Page URL:

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    JotForm Support

    Answered by Jim_R on January 21, 2017 at 04:25 AM

    Hey Darrell, seeing that you posted this thread while logged in to the account, DarrellC, you may cancel your paid subscription and downgrade your account back to the Free Plan from your end. Just follow the guide I'm citing below.

    Complete guide: How-to-Downgrade-Subscription-Back-to-Free-Account 

    In case you need further help, don't hesitate to get back to us.

  • Profile Image

    Answered by DarrellC on January 21, 2017 at 12:45 PM
    Hi Jim,
    Thanks for your quick reply! That's awesome, I'll do that today.
    I'm glad that I can keep the account as I'm hoping Fig Tree will be able to
    add JotForm back into their budget at some point in the future. I think
    it's a great web tool and service.
  • Profile Image
    JotForm Support

    Answered by Nik_C on January 21, 2017 at 02:37 PM

    Hello Darrell,

    On behalf of my colleague, you're welcome. I'm glad this solution is working for you.

    If you have any further questions please let us know.