My form is still overlimit despite my upgrade because I upgraded a different account

  • eadofest
    Asked on January 20, 2017 at 8:57 PM

    MY FORM LINK SAYS OVER QUOTA BUT I HAVE UPGRADED

    I upgraded to bronze but my form link is still not working

    Page URL: https://form.jotform.com/70197941122151
  • AIDAN
    Replied on January 21, 2017 at 7:34 AM

    Hi, thank you for contacting us.

    Please note that you are receiving "Form over quota" because the form you have mentioned (https://form.jotform.com/70197941122151) belongs to a free account that is different from the account "eadofest" that you are using right now to send this support ticket.

    Your account "eadofest" is indeed upgraded, it's just that it is not the account that owns  https://form.jotform.com/70197941122151

    I hope that clarifies why you are getting the message. If you have more questions or need further assistance, please let us know. Thank you.