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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is still overlimit despite my upgrade because I upgraded a different account

    Asked by eadofest on January 20, 2017 at 08:57 PM


    I upgraded to bronze but my form link is still not working

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    JotForm Support

    Answered by AIDAN on January 21, 2017 at 07:34 AM

    Hi, thank you for contacting us.

    Please note that you are receiving "Form over quota" because the form you have mentioned (https://form.jotform.com/70197941122151) belongs to a free account that is different from the account "eadofest" that you are using right now to send this support ticket.

    Your account "eadofest" is indeed upgraded, it's just that it is not the account that owns  https://form.jotform.com/70197941122151

    I hope that clarifies why you are getting the message. If you have more questions or need further assistance, please let us know. Thank you.