What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how are you saving form data

    Asked by Rahul Jain on June 02, 2012 at 12:22 AM

    i like your form builder but main problem is security. 

    i am using jotform from 2-3 weeks and i noticed that it is saving my design 

    actually my form will contain some secure information about the applicants so i want to know how you people saving the design.

    you are saving it to database or to any text file or what ?

  • Profile Image
    JotForm Support

    Answered by mliz on June 02, 2012 at 04:08 AM

    You can use SSL when embeding the form to ensure that the data is encrypted when transmitted to our servers. However once it is saved on our servers it is no longer encrypted we do everything to ensure that our servers are always firewalled, secure and always patched.

    It is simple to enable SSL on forms created with JotForm just change http to https.

    When getting the Embed Code you can also choose the secure form option:
    1. Open the form in JotForm
    2. Click on 'Setup & Embed'
    3. Enable 'Secure Form' then copy the embed code.



    We use a 256-bit Godaddy SSL Certificate. Here is what they
    say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    Here are some additional suggestions to increase the security of your data:

    https://www.jotform.com/answers/6260-How-can-i-be-sure-the-data-submitted-on-my-jot-forms-is-secure

    https://www.jotform.com/answers/13420-Secure-Form-Submittion

    Thanks!