What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to create a form from scratch

    Asked by stuartj on January 21, 2017 at 06:23 PM

    Hi. For some reason when I am trying to set up a new form from scratch, the system seems to lock-up. It just seems to sit and do nothing. I have to hit "cancel". When I ask to set up a form from a template, it works fine. Your help is appreciated. Thanks.

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    JotForm Support

    Answered by Jim_R on January 22, 2017 at 02:43 AM

    I failed to see this problem on my end. Here's how it looked like when I gave it a try:

    Try logging out of your JotForm account then log back in. If that won't suffice, clearing your browser's cache and cookies might help.