Unable to create a form from scratch

  • stuartj
    Asked on January 21, 2017 at 6:23 PM

    Hi. For some reason when I am trying to set up a new form from scratch, the system seems to lock-up. It just seems to sit and do nothing. I have to hit "cancel". When I ask to set up a form from a template, it works fine. Your help is appreciated. Thanks.

    Jotform Thread 1042136 Screenshot
  • Support_Management Jotform Support
    Replied on January 22, 2017 at 2:43 AM

    I failed to see this problem on my end. Here's how it looked like when I gave it a try:

    Unable to create a form from scratch Image 1 Screenshot 20

    Try logging out of your JotForm account then log back in. If that won't suffice, clearing your browser's cache and cookies might help.