Clear form fields when going back with the web browser back button.

POSHAT
Asked on January 22, 2017 at 07:25 AM

Hope you've figured out how to clear a form after submission.. !

This is a re-post of a comment on We have some exciting news to share with you soon...
liyam
Answered on January 22, 2017 at 08:43 AM

Hello POSHAT,

Can you give more information on the concern that you have raised? So far I was not able to replicate issues on clearing forms after making submissions.

We'll look forward to your response.

Thanks.
POSHAT
Answered on January 22, 2017 at 01:45 PM

customer fills in information on form , clicks submit, returns to form and
previous entries still on form, thinks problem and clicks submit again
..... another set of the same entries are submitted.
...
Kevin

Jotform Support

Answered on January 22, 2017 at 04:45 PM

@POSHAT,

I have reviewed your forms and noticed you have enabled the clear values on submit feature; however, do note that when you click on the return button it will load a cached version, it does not reload the form, this is why you can see the options still:

This is not a behavior from the Jotform itself, but it is from the web browser instead, what you could do is to set unique questions or unique submissions in your form so you avoid getting duplicates.

Here're some guides that will help you with that:

How-to-Set-Unique-Submissions-on-a-Form

How-to-set-Form-Limits-Based-on-a-Unique-Question

I will also forward this to our second level so our developers may implement a code to clear the form when going back on the web browser, we will update you via this thread as soon as we get any notice regarding this.