What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All Forms Are Disabled

    Asked by MarissaM on January 22, 2017 at 05:31 PM

    Hello, I am a Free Account Holder at JotForm. All of a sudden all of my forms are disabled. I see on the FAQ section that sometimes your system detects forms as scams. My recent form was for a giveaway I did on YouTube. I have to use a form for the winner to fill out so we have proof he has received the prize. My other forms are for a charitable cause I was working on, and a mock scholarship I had to create in order to apply for a real one. Any help would be appreciated. Thank you.

    Page URL:
    https://form.jotform.com/70216484631150

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    JotForm Support

    Answered by liyam on January 22, 2017 at 08:44 PM

    Thank you for reporting this matter to us and providing your explanation, MarissaM.

    I checked your account and found it automatically suspended by the system's phishing filter. However, after my review of your forms, I did not find anything suspicious. So I went ahead and reactivated your account. You should be able to access your forms again. Feel free to report to us anytime any issues regarding your account and/or your forms.

    If you have questions, please let us know.

    Thanks.

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    Answered by charitychallenge on January 22, 2017 at 10:45 PM

    All contents of an important form have disappeared.  I posted a private message some hours ago and no response.  I am a paid user.

     

    ...???

     

     

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    JotForm Support

    Answered by John_Benson on January 23, 2017 at 01:49 AM

    @charitychallenge

    We will answer your issue on your other thread: https://www.jotform.com/answers/1042557.

    Please wait for our reply shortly. Thank you.