Image file has wrong size in submission PDFs

  • Profile Image
    Asked on January 23, 2017 at 09:01 AM

    I adjust the size for my header logo in my jot form. However, when i receive the notification the logo does not fit in the form. Any thoughts on how to fix/format this?


    see attached screen snapshot

  • Profile Image
    Answered on January 23, 2017 at 12:22 PM

    There might be some issues with the image file. What you can try is to resize and resave the image in some image editor software and then reupload it to your form.

    The image was fine on submission PDF when I tested a resaved version in different sizes. 

    Thank you.