What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Image file has wrong size in submission PDFs

    Asked by TomWeis on January 23, 2017 at 09:01 AM

    I adjust the size for my header logo in my jot form. However, when i receive the notification the logo does not fit in the form. Any thoughts on how to fix/format this?

     

    see attached screen snapshot

    Screenshot
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    JotForm Support

    Answered by Mike on January 23, 2017 at 12:22 PM

    There might be some issues with the image file. What you can try is to resize and resave the image in some image editor software and then reupload it to your form.

    The image was fine on submission PDF when I tested a resaved version in different sizes. 

    Thank you.