What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Would like to downgrade back to starter/free, will my forms remain active?

    Asked by 440web on January 23, 2017 at 10:07 AM

    I still have forms being used but I'd like to revert to the Starter Package.  Is this possible?  Received a "cancel" notice.

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    JotForm Support

    Answered by david on January 23, 2017 at 12:12 PM

    Your subscription was set to autorenew but the payment failed.  This caused the subscription to be cancelled not your account.  Since your monthly usage looks quite low, a subscription does not seem necessary at this time.

    Your account is, however, over the submission storage storage limits.  Before your current subscription ends, I would recommend downloading any data you need to retain and then deleting your older submission:

    https://www.jotform.com/answers/494860-How-To-Delete-Submissions-and-Keep-the-Form

    Your forms will remain active as long as you are under the free account limits.