Would like to downgrade back to starter/free, will my forms remain active?

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    Asked on January 23, 2017 at 10:07 AM

    I still have forms being used but I'd like to revert to the Starter Package.  Is this possible?  Received a "cancel" notice.

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    Answered on January 23, 2017 at 12:12 PM

    Your subscription was set to autorenew but the payment failed.  This caused the subscription to be cancelled not your account.  Since your monthly usage looks quite low, a subscription does not seem necessary at this time.

    Your account is, however, over the submission storage storage limits.  Before your current subscription ends, I would recommend downloading any data you need to retain and then deleting your older submission:


    Your forms will remain active as long as you are under the free account limits.