Cannot access to my form's data

  • Profile Image
    Timismile
    Asked on January 23, 2017 at 10:30 AM

    Hello,

     

    I cannot open the received submissions of my forms, why? My account is still valid, my subscripition is alove.

    Can you please help me what coudl be the problem?

    Thank you very much and all the best,

    Tímea

  • Profile Image
    Mike
    Answered on January 23, 2017 at 12:33 PM

    Thank you for contacting us.

    Are you having issues accessing form entries when you click on Submissions button?

    Please make sure to use the following domain to manage your data since your account is in a EU mode.

    https://eu.jotform.com