Cannot access to my form's data

  • Timismile
    Asked on January 23, 2017 at 10:30 AM

    Hello,

     

    I cannot open the received submissions of my forms, why? My account is still valid, my subscripition is alove.

    Can you please help me what coudl be the problem?

    Thank you very much and all the best,

    Tímea

  • Mike
    Replied on January 23, 2017 at 12:33 PM

    Thank you for contacting us.

    Are you having issues accessing form entries when you click on Submissions button?

    Cannot access to my forms data Image 1 Screenshot 20

    Please make sure to use the following domain to manage your data since your account is in a EU mode.

    https://eu.jotform.com