Why are only some data fields displayed in my notification email?

  • jmilby001
    Asked on January 23, 2017 at 12:32 PM

    I created a multi step form, which has multiple entries per page. Each field has a custom ID which I have double checked to make sure matches my email notification html, but only a fraction of fields are coming through in my notification email when the entire form is filled out. Can someone please let me know what I'm doing wrong?

     

    The screenshot shows the a portion of the email html on the left....and a result of a test email I did on the right (with every field completed). I get the same result when I use the feature to let the system auto generate the entire form.

     

    Thanks in advance!

    Jotform Thread 1043254 Screenshot
  • Mike
    Replied on January 23, 2017 at 2:34 PM

    It seems that there is a conflict caused by enabled Hide Empty Fields option. Please switch it from Yes to No and then re-check the email.

    Why are only some data fields displayed in my notification email? Image 1 Screenshot 20

    If you need any further assistance, please let us know.