Google sheet doesn't update with new form submissions

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    ccsd
    Asked on January 23, 2017 at 12:39 PM

    I am having a problem with my Google sheet not updating after new forms submissions. If I do anything at all to the Google sheet, such as apply a filter, or even reference the data in the Google submissions sheet in another Google sheet, the Google sheet stops updating. This is a new problem--I have not had this issue before. In the past, I could sort or filter data in a Google sheet and it continued to update with new submissions. 

    If I break the integration and reapply, it creates a brand new Google sheet with the same name--which isn't really helping anything. It does not just update the previously integrated sheet.

    I would appreciate any help with this.

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    Kiran
    Answered on January 23, 2017 at 02:28 PM

    Please be noted that if any changes made to the integrated Google spreadsheet, it'll break the integration and the form submissions will not be updated. Please make sure that you are not making any changes to the spreadsheet that is integrated with JotForm so that it should be working fine.

    Please check once again and let us know if the issue still persists or if you are referring to something different. We will be happy to take a look again.

    Thank you!