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  • Profile Image

    Adding file type to the file upload field

    Asked by caseyjackson on January 23, 2017 at 03:11 PM

    Trying to add m4a file type. Went to "Extensions" and add m4a separate with a coma click ok.

    Then when try to upload that file type it won't work. Go back and check on allowed file types in account and what I added isn't there.

    What am I doing wrong?

    Thank you!

    Heidi

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 23, 2017 at 06:09 PM

    It worked for me when I tested it here and it is saved.

    It also works in one of your file upload fields when I check it here.

    Please try it again and make sure to save the form. It should be working.

  • Profile Image

    Answered by caseyjackson on January 24, 2017 at 12:45 PM
    That is great that it worked for you. I can get to that point and then when
    we refresh it is no longer there. Are you able to either give directions as
    to how you got it to save and stay there or point me in a direction that
    will be helpful.
    Thank you for your assistance!
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 24, 2017 at 02:18 PM

    Example, I added the m4a extension in your form 60061991728157

    Here's what I did, it's basically the normal way to do it.

    1. I clicked the file upload field

    2. Clicked on Extensions button in the toolbar and added m4a separated by a comma (without dot or period)

    3. Saved the form.