Billing Issue

  • pnnmedia
    Asked on January 23, 2017 at 4:17 PM

    We paid for the "Silver" annual package and paid in full for the year.  We just received a deduction from our PayPal account for $39/Bronze Package.  Please refund as we're not using that plan.

     

    Thank You

    Jotform Thread 1043654 Screenshot
  • Jeanette JotForm Support
    Replied on January 23, 2017 at 9:06 PM

    I've refunded this payment. Your account will be active with the Bronze yearly plan you purchased.