What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing Issue

    Asked by pnnmedia on January 23, 2017 at 04:17 PM

    We paid for the "Silver" annual package and paid in full for the year.  We just received a deduction from our PayPal account for $39/Bronze Package.  Please refund as we're not using that plan.


    Thank You

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    JotForm Support Manager

    Answered by Jeanette on January 23, 2017 at 09:06 PM

    I've refunded this payment. Your account will be active with the Bronze yearly plan you purchased.