Why was $114.00 taken out of my bank account

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    tnoble113
    Asked on January 23, 2017 at 05:00 PM
  • Profile Image
    ashwin_d
    Answered on January 23, 2017 at 09:49 PM

    Hello tnoble113,

    I did check your account and found that you upgraded your account to bronze yearly plan on Jan 06, 2017. That is the reason why you were charged $114.

    Is there any problem? Do you want the subscription to be cancelled? Do get back to us and we will do the needful.

    Thank you!

  • Profile Image
    tnoble113
    Answered on January 29, 2017 at 11:45 PM
    Yes, I didn't know that I was being charged right now. I didn't have enough
    money at that time. That was my tent money which is $97 and now I have a
    $35 late fee. May I please get a refund?
    Thank you
    Tranette Noble
    ...
  • Profile Image
    ashwin_d
    Answered on January 30, 2017 at 01:15 AM

    Hello Tranette,

    Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed the refund for you last order. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.

    Thank you!