What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was $114.00 taken out of my bank account

    Asked by tnoble113 on January 23, 2017 at 05:00 PM
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 23, 2017 at 09:49 PM

    Hello tnoble113,

    I did check your account and found that you upgraded your account to bronze yearly plan on Jan 06, 2017. That is the reason why you were charged $114.

    Is there any problem? Do you want the subscription to be cancelled? Do get back to us and we will do the needful.

    Thank you!

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    Answered by tnoble113 on January 29, 2017 at 11:45 PM
    Yes, I didn't know that I was being charged right now. I didn't have enough
    money at that time. That was my tent money which is $97 and now I have a
    $35 late fee. May I please get a refund?
    Thank you
    Tranette Noble
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 30, 2017 at 01:15 AM

    Hello Tranette,

    Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed the refund for you last order. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.

    Thank you!