- tnoble113Asked on January 23, 2017 at 05:00 PM
- JotForm Supportashwin_dAnswered on January 23, 2017 at 09:49 PM
I did check your account and found that you upgraded your account to bronze yearly plan on Jan 06, 2017. That is the reason why you were charged $114.
Is there any problem? Do you want the subscription to be cancelled? Do get back to us and we will do the needful.
- tnoble113Answered on January 29, 2017 at 11:45 PMYes, I didn't know that I was being charged right now. I didn't have enough
money at that time. That was my tent money which is $97 and now I have a
$35 late fee. May I please get a refund?
- JotForm Supportashwin_dAnswered on January 30, 2017 at 01:15 AM
Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed the refund for you last order. Please allow 3-7 days for the amount to reflect in your account.
Please note that your account is now downgraded to free plan.