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tnoble113Asked on January 23, 2017 at 5:00 PM
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Ashwin JotForm SupportReplied on January 23, 2017 at 9:49 PM
Hello tnoble113,
I did check your account and found that you upgraded your account to bronze yearly plan on Jan 06, 2017. That is the reason why you were charged $114.
Is there any problem? Do you want the subscription to be cancelled? Do get back to us and we will do the needful.
Thank you!
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tnoble113Replied on January 29, 2017 at 11:45 PMYes, I didn't know that I was being charged right now. I didn't have enough
money at that time. That was my tent money which is $97 and now I have a
$35 late fee. May I please get a refund?
Thank you
Tranette Noble
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Ashwin JotForm SupportReplied on January 30, 2017 at 1:15 AM
Hello Tranette,
Upon your request, I have gone ahead and cancelled your bronze yearly subscription plan. I have also processed the refund for you last order. Please allow 3-7 days for the amount to reflect in your account.
Please note that your account is now downgraded to free plan.
Thank you!