What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help enabling my account.

    Asked by Tom Gabriele  on January 23, 2017 at 05:25 PM

    It is mission critical that I speak to someone. I was trying to create a form for my internal sales team. I asked for a login and password as I was creating the form, not realizing that it was a violation of your T&Cs due to you thinking I was phishing. I am not and I would like to explain. Can you please have someone contact me to enable my account?


    I would really appreciate it.






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    JotForm Support

    Answered by Chriistian on January 23, 2017 at 10:03 PM

    Hi Tom,

    I checked our records for an account associated with your email address and I see the account named jeremyfinance. Can you please confirm if this is the account you are referring to? I checked that account and it seems to be Active as of this time. It is not disabled so you should be able to use your forms there successfully.

    Unfortunately we currently do not have support over phone. The best way to contact us is through the support forum or by emailing us at support@jotform.com

    If you are referring to a different account, please let us know.