Help enabling my account.

  • Profile Image
    Tom Gabriele 
    Asked on January 23, 2017 at 05:25 PM

    It is mission critical that I speak to someone. I was trying to create a form for my internal sales team. I asked for a login and password as I was creating the form, not realizing that it was a violation of your T&Cs due to you thinking I was phishing. I am not and I would like to explain. Can you please have someone contact me to enable my account?

    949-689-7792

    I would really appreciate it.

     

    Best

    Tom

     

     

  • Profile Image
    Chriistian
    Answered on January 23, 2017 at 10:03 PM

    Hi Tom,

    I checked our records for an account associated with your email address and I see the account named jeremyfinance. Can you please confirm if this is the account you are referring to? I checked that account and it seems to be Active as of this time. It is not disabled so you should be able to use your forms there successfully.

    Unfortunately we currently do not have support over phone. The best way to contact us is through the support forum or by emailing us at support@jotform.com

    If you are referring to a different account, please let us know.
    Regards.