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    Account History: Missing records in email history.

    Asked by Chillibreeze on January 24, 2017 at 06:35 AM

    Hi,

     

    I want to find out why Jotform was not able to track some emails on the 20th - 24th Jan 2017.

    As we viewed the history from https://www.jotform.com/myaccount/history , we could see that there were missing entries on these dates whereas in the excel sheet we downloaded they were present.

    Attached is a screenshot of the history.

    Can you please help us identify what the issue was that caused this?

     

    Thanks,

    Josh

    Page URL:
    http://careers.chillibreeze.com/shillong-jobs/presentation-services-pr<br/>ofessionals/

    Screenshot
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    JotForm Support

    Answered by Kevin_G on January 24, 2017 at 07:36 AM

    I will forward this thread to our second level so our developers will take a look and resolve the issue, we will let you know as soon as we get updates regarding this.