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Account History: Missing records in email history.Asked by Chillibreeze on January 24, 2017 at 06:35 AM
I want to find out why Jotform was not able to track some emails on the 20th - 24th Jan 2017.
As we viewed the history from https://www.jotform.com/myaccount/history , we could see that there were missing entries on these dates whereas in the excel sheet we downloaded they were present.
Attached is a screenshot of the history.
Can you please help us identify what the issue was that caused this?
I will forward this thread to our second level so our developers will take a look and resolve the issue, we will let you know as soon as we get updates regarding this.