What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account History: Missing records in email history.

    Asked by Chillibreeze on January 24, 2017 at 06:35 AM



    I want to find out why Jotform was not able to track some emails on the 20th - 24th Jan 2017.

    As we viewed the history from https://www.jotform.com/myaccount/history , we could see that there were missing entries on these dates whereas in the excel sheet we downloaded they were present.

    Attached is a screenshot of the history.

    Can you please help us identify what the issue was that caused this?




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 24, 2017 at 07:36 AM

    I will forward this thread to our second level so our developers will take a look and resolve the issue, we will let you know as soon as we get updates regarding this.