What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our Autoresponder Emails Are No Longer Working

    Asked by nickelaw on January 24, 2017 at 10:18 AM

    We have dozens of forms created that are now experiencing the same problems.

    All of out intended recipients of emails have reported that they are no longer receiving notifications of forms being completed. We have investigated and can see that in the 'recipient' tab the drop down for recipient email is now blank on all our forms and we cannot enter any options.

    Previously this was set on a specific field of the form in which an email had been submitted

     

    Can you please advise us how to fix this serious issue

  • Profile Image
    JotForm Support

    Answered by liyam on January 24, 2017 at 12:17 PM

    Hello nickelaw,

    I see what you mean on form 53485029574968

    On your email history, it also shows that there are no email addresses that received the emails.

    Let me escalate this matter to the development team. We'll get back to you as soon as this problem gets fixed.

  • Profile Image
    JotForm Support

    Answered by liyam on January 24, 2017 at 12:24 PM

    Hello again, nickelaw.

    We have just received information from the development team that the bug is now fixed. I also checked your form and it is now showing the proper email alert sender and recipient field assignments.

    If you have questions, please let us know.

  • Profile Image

    Answered by nickelaw on January 24, 2017 at 05:45 PM
    Thank you
    Best wishes
    Nicholas Lawrence
    FITNESS AGENTS
    21 Bryanston Street
    Marble Arch
    London
    W1H 7AB
    email: nick.lawrence@fitnessagents.co.uk
    Any opinions expressed in this e-mail are those of the sender and do not necessarily represent the views of Fitness Agents Ltd. This e-mail and any files transmitted with it are confidential and intended solely for the use of the entity or individual to whom they are addressed. If you are not the intended recipient or the person responsible for delivering to the intended recipient, please return this e-mail to the sender. Please also be advised that if you have received this e-mail in error, any disclosure, copying or distribution is strictly prohibited and may be unlawful. All senders and receivers of e-mail should note that Fitness Agents Ltd do not permit use of e-mail for personal use. Abuse of this rule may result in disciplinary procedures for Fitness Agents Ltd. All e-mails may be monitored on a random and occasional basis to ensure compliance of this rule.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 24, 2017 at 10:58 PM

    Hello Nicholas,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved. Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by gdellolio on January 25, 2017 at 10:05 AM

    Hi, I am trying to set the AUTORESPONDER email but the recipient field is empty. See following
  • Profile Image
    JotForm Support

    Answered by olivia on January 25, 2017 at 11:15 AM

    Hi gdellolio ,

    I have opened a new thread for your issue. 

    Please follow your thread from this link: https://www.jotform.com/answers/1046106 

    Thank you.