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Our Autoresponder Emails Are No Longer WorkingAsked by nickelaw on January 24, 2017 at 10:18 AM
We have dozens of forms created that are now experiencing the same problems.
All of out intended recipients of emails have reported that they are no longer receiving notifications of forms being completed. We have investigated and can see that in the 'recipient' tab the drop down for recipient email is now blank on all our forms and we cannot enter any options.
Previously this was set on a specific field of the form in which an email had been submitted
Can you please advise us how to fix this serious issue
I see what you mean on form 53485029574968
On your email history, it also shows that there are no email addresses that received the emails.
Let me escalate this matter to the development team. We'll get back to you as soon as this problem gets fixed.
Hello again, nickelaw.
We have just received information from the development team that the bug is now fixed. I also checked your form and it is now showing the proper email alert sender and recipient field assignments.
If you have questions, please let us know.
21 Bryanston Street
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On behalf of my colleague, you are welcome.
I am glad to know that your issue is resolved. Do get back to us if you have any questions.