What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why is account disabled

    Asked by NNS on January 24, 2017 at 10:18 AM

    My account only has 3 uploaded forms.  Why is it disabled and asking me to pay to upgrade?!?

    Page URL:
    https://form.jotform.com/63475257826163

  • Profile Image
    JotForm Support

    Answered by david on January 24, 2017 at 12:10 PM

    I checked your account and it is not disabled.  It is currently over the free account limits for file upload storage.

     

    Deleting submissions that have larger files uploaded with them will reduce this total.  The free account limit is 100MB of file storage.  With your current Bronze subscription, you can store up to 10GB.

    https://secure.jotform.com/pricing