why is account disabled

  • NNS
    Asked on January 24, 2017 at 10:18 AM

    My account only has 3 uploaded forms.  Why is it disabled and asking me to pay to upgrade?!?

    Page URL: https://form.jotform.com/63475257826163
  • David JotForm Support
    Replied on January 24, 2017 at 12:10 PM

    I checked your account and it is not disabled.  It is currently over the free account limits for file upload storage.

    why is account disabled Image 1 Screenshot 20 

    Deleting submissions that have larger files uploaded with them will reduce this total.  The free account limit is 100MB of file storage.  With your current Bronze subscription, you can store up to 10GB.

    https://secure.jotform.com/pricing