What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One Form Doesn't Submit All Information In The Emails

    Asked by cfcag on January 24, 2017 at 12:29 PM

    One of our forms isn't submitting all of the information in the emails it's generating. The form name is Staff Self Evaluation. The email submission appears to have a limit on how much it will appear as if the form is too long. Please assist!

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    JotForm Support

    Answered by EltonCris on January 24, 2017 at 02:25 PM

    If the data are available in your form submissions page but not on email notification, then the field variables e.g. {name} in your email notification are not updating or outdated. Incorrect field variables won't capture the value of the field.

    I suggest you recreate your email notification. Delete it and create a new one. This should fix it.