What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Encrypted Form Didn't Ask For My Key

    Asked by TrilliumPropertyManagement on January 24, 2017 at 04:33 PM

    I tested my form (that I meant to have encrypted), and when I opened the link in the notification email, it did not request my key. The data appeared encrypted, then after 5 seconds it showed the form responses. Does it automatically read the key? Do I need to change some settings? Is it not secure?

     

    Thanks,

     

    Kristin

    Page URL:
    https://www.trilliumpdx.com/complete-application-secure

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    JotForm Support

    Answered by jonathan on January 24, 2017 at 10:14 PM

    I suggest you also review the user guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    It is possible it was not asking your for the private key because you were using the same browser a the time. The browser cache was able to determine already your account that have access to the encrypted form.

    Try opening the form submission on a separate browser or in incognito or private mode. It should pop-up the screen for the private key requirement.