My Encrypted Form Didn't Ask For My Key

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    TrilliumPropertyManagement
    Asked on January 24, 2017 at 04:33 PM

    I tested my form (that I meant to have encrypted), and when I opened the link in the notification email, it did not request my key. The data appeared encrypted, then after 5 seconds it showed the form responses. Does it automatically read the key? Do I need to change some settings? Is it not secure?

     

    Thanks,

     

    Kristin

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    jonathan
    Answered on January 24, 2017 at 10:14 PM

    I suggest you also review the user guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    It is possible it was not asking your for the private key because you were using the same browser a the time. The browser cache was able to determine already your account that have access to the encrypted form.

    Try opening the form submission on a separate browser or in incognito or private mode. It should pop-up the screen for the private key requirement.