What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have received a PayPal payment but not the submission

    Asked by wonderpaws on January 24, 2017 at 04:37 PM

    I received a Paypal payment at for this event at 19:49:12 GMT on 24-Jan-2017 from this email address


    but no jotform submission form - can you search for this email on your system.... 


    This isnt the first time this has happened and is very frustrating from an admon point of view. Can you advise whats happening?




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    JotForm Support

    Answered by Kiran on January 24, 2017 at 10:22 PM

    We have experienced a delay with our data center which might have caused the issue to display the submission in your account. However, the issue should be resolved by now. Could you check if the submission is displaying in your account and let us know if it is displaying in the form submissions?

    Also, please check if the submission is being displayed in incomplete submissions by any chance so that we can further investigate the issue.

    Thank you!