- GiuseppeAsked on January 24, 2017 at 10:16 PM
- JotForm SupportChriistianAnswered on January 25, 2017 at 12:29 AM
Are you referring to the account with the username SalonFusionTest? I checked our mail logs and it appears that the password reset email was sent successfully. Please check your spambox to see if the email was sent there.
Furthermore, it looks like that account has not been used in a while, so it became dormant. I have reactivated the account. Please try re-sending the password reset email to reset your password.
If the issue persists, please let us know.