What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I ask for a new password but it's not sending me the email.

    Asked by Giuseppe   on January 24, 2017 at 10:16 PM
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    JotForm Support

    Answered by Chriistian on January 25, 2017 at 12:29 AM

    Are you referring to the account with the username SalonFusionTest? I checked our mail logs and it appears that the password reset email was sent successfully. Please check your spambox to see if the email was sent there.

    Furthermore, it looks like that account has not been used in a while, so it became dormant. I have reactivated the account. Please try re-sending the password reset email to reset your password.

    If the issue persists, please let us know.