What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hello JotForm Staff.... We Are Not Receiving Email Notifications

    Asked by callips on June 04, 2012 at 12:30 PM

    Hello and how are you?  We are not receiving our email notifications for our TM Forms.... This was working excellent last week.  The responses are within the jotform back office but they are not being delivered to our email accounts for the notifications.  Checked our Junk folders and they are not there either.  Please help and thank you so much....

    Page URL:
    http://form.jotform.us/form/20930339909155

  • Profile Image

    Answered by gori-mathew on June 04, 2012 at 01:21 PM

    Hi

    We apologize for any inconvenience this may have caused. I've checked our email logs and your notifications have been successfully sent to 3 different recipients. I've also made a test submissions. It seems to be working fine.

    You can add noreply@jotform.com to your trusted contact address list and too add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by callips on June 04, 2012 at 02:10 PM

    I have made the adjustments as stated above. I proceeded to do a couple of test and still nothing... It's not showing up at all in our email account.  Not in the spam folder either. ??? Is there something else we should check?

  • Profile Image

    Answered by callips on June 04, 2012 at 03:41 PM

    We just started receiving the notifications once again.  Not sure what that was all about , but thank you. 

  • Profile Image
    JotForm Support

    Answered by Goldo on June 04, 2012 at 03:58 PM

    Glad to know that it's working now. I have check your notification and found out that you have 2 separate notification, would like to inform you that you can have multiple email address on a single notification.

    Simply separate the emails with a comma: xxx@jotform.com, xxx1@jotform.com

    Thanks!