Hello JotForm Staff.... We Are Not Receiving Email Notifications

  • Profile Image
    callips
    Asked on June 04, 2012 at 12:30 PM

    Hello and how are you?  We are not receiving our email notifications for our TM Forms.... This was working excellent last week.  The responses are within the jotform back office but they are not being delivered to our email accounts for the notifications.  Checked our Junk folders and they are not there either.  Please help and thank you so much....

  • Profile Image
    gori-mathew
    Answered on June 04, 2012 at 01:21 PM

    Hi

    We apologize for any inconvenience this may have caused. I've checked our email logs and your notifications have been successfully sent to 3 different recipients. I've also made a test submissions. It seems to be working fine.

    You can add noreply@jotform.com to your trusted contact address list and too add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image
    callips
    Answered on June 04, 2012 at 02:10 PM

    I have made the adjustments as stated above. I proceeded to do a couple of test and still nothing... It's not showing up at all in our email account.  Not in the spam folder either. ??? Is there something else we should check?

  • Profile Image
    callips
    Answered on June 04, 2012 at 03:41 PM

    We just started receiving the notifications once again.  Not sure what that was all about , but thank you. 

  • Profile Image
    Goldo
    Answered on June 04, 2012 at 03:58 PM

    Glad to know that it's working now. I have check your notification and found out that you have 2 separate notification, would like to inform you that you can have multiple email address on a single notification.

    Simply separate the emails with a comma: xxx@jotform.com, xxx1@jotform.com

    Thanks!