What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems with Googlesheet updation

    Asked by punits on January 26, 2017 at 03:53 AM

    Hi

     

    I have this form which was linked to a google sheet. But suddenly, its not updating the data on the sheet. Kindly help me

    Google Spreadhseet link

    https://docs.google.com/spreadsheets/d/1UImtuwXh7g8Hwxo0Hg0hRsvMJoplZdxf22J4SMutvzc/

    I have already unlinked and linked to new file 3 times. 

    Page URL:
    https://form.jotform.me/70224722488457

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 26, 2017 at 04:17 AM

    Hello,

    Please try to clear your browser's cache then try to re-login to your account and re-integrate (remove integration and login again) the Google Spreadsheet integration on your form and see if this will help fix the issue.

     

    Let us know if you need further assistance.
    Regards

  • Profile Image

    Answered by blueballoonschool on January 26, 2017 at 08:49 AM

    I am having the same issue! My form stopped updating on 12/31 :-(

     

    Jotform, Please email me at hello@blueballoonschool.com to help address this!

     

    Thanks!
    Rachel

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 26, 2017 at 09:02 AM

    Hi @blueballoonschool,

    To better assist you, I have moved your concern on a separate thread. You can check the thread here: https://www.jotform.com/answers/1047243. We will attend to your concern on the thread created accordingly.

     

    If you have any other question, please feel free to contact us again by creating a new thread.
    Regards.