- mjocainAsked on January 26, 2017 at 03:09 PM
What causes responses/payments to be in the "incomplete payments"
- JotForm SupportKevin_GAnswered on January 26, 2017 at 04:26 PM
A payment will be marked as incomplete due to several reasons, for example, the user may have closed the payment page before to proceed with the payment, or because of connection issues.
I would suggest you to check this guide about incomplete payments on PayPal forms: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
There you will also find some suggestions about how to get notified each time there're successfully payments or incomplete ones.
If you have any question, let us know.