What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All of my forms are disabled????

    Asked by mccoymade on January 27, 2017 at 08:48 AM

    All of my forms as disabled.  What happened, and how to I fix it?

    They were all working a few days ago, and I changed nothing.  HELP!!  This is how clients reach my business, and right now, no one can reach me via my websites.


    Noelle McCoy



    ps.  if you goto the website listed below, and hit CONTACT US, it SHOULD take you to our jotform.  But all is takes me to is: FORM NOT FOUND - THIS FORM IS DISABLED

    Page URL:

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    JotForm Support

    Answered by liyam on January 27, 2017 at 10:26 AM

    Hello Noelle,

    I checked your account and it was automatically suspended by the system due to suspected phishing. What I noticed particularly is the use of the word "Credit Card" on your form. This may have triggered the filter to think you are collecting credit card information. 

    Anyhow I reviewed your form and see no problems about it. With this, I have reactivated your account. You should be able to access your forms again.

    If you have questions, please let us know.

    Thanks for your understanding and we apologize for this inconvenience.