- JohnstownTomahawksAsked on January 27, 2017 at 02:37 PM
Not sure I understand incomplete payments. Does that mean they did not pay?
what makes up an incomplete payment?
- JotForm SupportJohn_BensonAnswered on January 27, 2017 at 04:02 PM
Yes, that is correct. The user cancelled or closes the browser when he/she is in the checkout page after hitting the submit button. For example, I fill up the form and click the Submit button. I will be redirected to PayPal page but I changed my mind and close the website. That would be an incomplete payments. Please check this guide for more info: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Please take note that completing an incomplete submission will not process any payments.
If you have any questions, please contact us again. Thank you.