What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What Is The Limit Of The Sub-User Of The Paid Account?

    Asked by chipneedham on January 27, 2017 at 04:01 PM

    I was added as a sub-user of a paid account, but I still cannot make more than 5 forms, remove JotForm branding, etc. Looking for some help.

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    JotForm Support

    Answered by Mike_G on January 27, 2017 at 07:52 PM

    I would like to apologize, however, please be noted that sub-user accounts do not acquire the same usage limit of the main account.

    As a sub-user account, you will only be allowed to view submissions of the form and/or edit the form that is shared with you.


    You have, however, the option to drag the form from your account's MyForms page to the Main Account's Folder that you will find in the left side panel under "Share with You".

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    JotForm Support

    Answered by Mike_G on January 27, 2017 at 08:01 PM


    Dragging your form to the folder of the Main Account transfers the form completely to that account.

    A confirmation pop-up will, however, show to confirm the transfer.

    This will lessen the form count in your account and the form transferred will have the limits of the account that owns it.