My captcha is not working on my website

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    cgoell
    Asked on January 27, 2017 at 05:30 PM

    The little wheel just spins and spins. What's wrong?

     

     

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    Helen
    Answered on January 28, 2017 at 02:13 AM

    Hi,

    Thank you for contacting us.

    I have checked your website and I could replicate the same issue with you. As you can see below screen shot:

    It seems the issue was due to script conflict between the embedded form and those existing script on your website.

    To fix the problem, please re-embed the form using its iframe embed code instead.

    Follow this user guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If you have any questions or issue, feel free contact us.

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    cgoell
    Answered on January 28, 2017 at 08:59 AM

    Thanks, Helen. That works. :)