Can I change payment method without losing all associated data?

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    hmmawards
    Asked on January 27, 2017 at 05:52 PM

    I want to change payment method from Paypal to Authorize.net. In editing form, when I click delete payment type (so I can replace it with another) a pop-up window appears saying "if you delete this question, you'll lose the associated data." Does this mean I'll lose the submission form info or the payment info? 

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    Helen
    Answered on January 28, 2017 at 04:02 AM

    Hi,

    Thank you for contacting us.

    If you delete any questions or fields from your form, it will delete all submission data associated with that field/question.

    The best way round this is to download your current submissions in Excel/CSV format before deleting the field.

    Please let us know if you need any further assistance.