What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I change payment method without losing all associated data?

    Asked by hmmawards on January 27, 2017 at 05:52 PM

    I want to change payment method from Paypal to Authorize.net. In editing form, when I click delete payment type (so I can replace it with another) a pop-up window appears saying "if you delete this question, you'll lose the associated data." Does this mean I'll lose the submission form info or the payment info? 

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    JotForm Developer

    Answered by Helen on January 28, 2017 at 04:02 AM


    Thank you for contacting us.

    If you delete any questions or fields from your form, it will delete all submission data associated with that field/question.

    The best way round this is to download your current submissions in Excel/CSV format before deleting the field.

    Please let us know if you need any further assistance.