What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Integration Problem With My Infusionsoft And JotForms

    Asked by banpas on January 27, 2017 at 10:59 PM

    Hello I am having trouble integrating my INfusionsoft and Jotforms. I get authenticated correctly but it is not giving me the option to put in the required email. 

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    JotForm Support

    Answered by ashwin_d on January 28, 2017 at 06:43 AM

    Hello banpas,

    I'm sorry for the trouble caused to you. 

    Do you mean to say that none of your infusionsoft field are being listed for mapping? I would suggest you to please refresh the integration by removing the existing integration from your form and then re-integrating. See if the re-integration solves your problem and list all the fields for mapping.

    Are you using any custom field type in your InfusionSoft account?

    Do get back to us if the issue persists.

    Thank you!