What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What does "Forms" in my usage limits mean?

    Asked by ImageWorkx on January 28, 2017 at 01:59 PM

    my account for forms says "72 of 5 used "  what does this mean and how can I correct it?

  • Profile Image
    JotForm Support

    Answered by Mike_G on January 28, 2017 at 05:34 PM

    I see that you are referring to this one (please see image below)

    I have checked your account and I see that it is a sub-user account of another account (main) and the forms that you are able to create under your account are automatically saved to the main account's folder. The number 72 represents the number of "active/enabled" forms shared to your account by the main account. 5, on the other hand, is the maximum number of forms that a non-paid account can create under its account. However, accounts that are not subscribed even to our starter plan (free subscription), like your account (sub-user), will not be affected by this limit since all the forms you create will count against the number of forms count of the main account.

    I hope this helps. If, in any case, you have any further questions or concerns, regarding this, please feel free to contact us again anytime.

    Thank you.

  • Profile Image

    Answered by ImageWorkx on January 28, 2017 at 06:45 PM
    so I am OK then.  thanks