What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Form Disappeared, When I Archieved It.

    Asked by tagtav on January 28, 2017 at 10:44 PM

    I had my active form that I am using on my website www.silva2017reundion.com in the archived but i clicked unarchive and it disappeared.  I do not know were it went.  It is the good working one and I wanted to delete the rest.  Please help my find it.

    Page URL:
    www.silva2017reunion.com

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 28, 2017 at 11:48 PM

    I checked the website URL you provided and I can see the form is working properly. See the image below if that is the form you're looking for:

    Please go to your My Forms page. All your active forms should be there.

    Let us know if you have any questions. Thank you.

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 28, 2017 at 11:50 PM

    Update: See the image below to check all your forms:

    If I have misunderstood your concern or you have any further question, please feel free to contact us anytime. 

  • Profile Image

    Answered by tagtav on February 01, 2017 at 09:45 AM
    I want to delete the others except the Membership Application form. I was
    just trying to make the form with the paypal. How do I move them or delete
    them.
    ...
  • Profile Image
    JotForm Support

    Answered by Rose on February 01, 2017 at 10:07 AM

    The form on your website is the only active form you have on your account as I checked.

    When click my forms section, this one is the only one you have and it is the form embedded to your website. 

    Your Archieve and Favorites folder are empty. Furthermore, when click to trash folder, it is as seen here. Forms in the trash folder is unactive forms and if you purge them once, you can restore them again. 

    From my screen, there seems no issue on your forms. If the mentioned form is not one of them, please provide us some details.