What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't my clients upload photos.

    Asked by saxsuspension on June 05, 2012 at 07:00 PM

    Why does the form I created always fail when uploading a photo? Photo is of accepted file type, accepted size. I don't know whats going on but I need it working.

    Page URL:
    http://form.jotform.co/form/21560828440855

  • Profile Image

    Answered by jeanettebmz on June 05, 2012 at 07:26 PM

    Change the following on your form: 

    http://form.jotform.co/form/21560828440855

    by

    http://www.jotform.co/form/21560828440855

    Also, if this form is embedded into a page, please provide us with the URL

    Thanks

    Jeanette

  • Profile Image

    Answered by saxsuspension on June 05, 2012 at 07:35 PM

    Sorry, Its not on the web yet. I've tested it myself and it works in Internet Explorer but not Chrome. I need it to work on all browsers of course.

  • Profile Image

    Answered by jeanettebmz on June 05, 2012 at 07:50 PM

    Did you test the new URL I provided to you?  

    I just sent a test using http://www.jotform.co/form/21560828440855

    Let me knowif you got it

     

     

    Jeanette

  • Profile Image

    Answered by jeanettebmz on June 05, 2012 at 07:55 PM

    And it was sent from Chrome and I just sent a second one from Firefox and 3rd one from Opera

  • Profile Image

    Answered by saxsuspension on June 05, 2012 at 08:13 PM

    Ok I think I just have to modify the string of code the jotform generator made for me to include http://www.

     

    Thank you very much, I'll let you know if it still doesnt work.

  • Profile Image

    Answered by jeanettebmz on June 05, 2012 at 08:14 PM

    you are welcome!