Why can't my clients upload photos.

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    saxsuspension
    Asked on June 05, 2012 at 07:00 PM

    Why does the form I created always fail when uploading a photo? Photo is of accepted file type, accepted size. I don't know whats going on but I need it working.

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    jeanettebmz
    Answered on June 05, 2012 at 07:26 PM

    Change the following on your form: 

    http://form.jotform.co/form/21560828440855

    by

    http://www.jotform.co/form/21560828440855

    Also, if this form is embedded into a page, please provide us with the URL

    Thanks

    Jeanette

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    saxsuspension
    Answered on June 05, 2012 at 07:35 PM

    Sorry, Its not on the web yet. I've tested it myself and it works in Internet Explorer but not Chrome. I need it to work on all browsers of course.

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    jeanettebmz
    Answered on June 05, 2012 at 07:50 PM

    Did you test the new URL I provided to you?  

    I just sent a test using http://www.jotform.co/form/21560828440855

    Let me knowif you got it

     

     

    Jeanette

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    jeanettebmz
    Answered on June 05, 2012 at 07:55 PM

    And it was sent from Chrome and I just sent a second one from Firefox and 3rd one from Opera

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    saxsuspension
    Answered on June 05, 2012 at 08:13 PM

    Ok I think I just have to modify the string of code the jotform generator made for me to include http://www.

     

    Thank you very much, I'll let you know if it still doesnt work.

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    jeanettebmz
    Answered on June 05, 2012 at 08:14 PM

    you are welcome!