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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Several people submitted form but no submission is being displayed.

    Asked by kacowper on January 30, 2017 at 09:49 AM

    My form said it has 0 submissions yet people submitted and were informed via email that they had submitted. Everyone who paid with PayPal received "pending" messages, yet I received no notifications from PayPal.


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    JotForm Support

    Answered by ashwin_d on January 30, 2017 at 11:03 AM

    Hello kacowper,

    I did check your form "TTT Registration Form" and it seems you have received 9"Incomplete Payment" submissions. Please check the screenshot below:


    Please note that when users submit your form, they are redirected to PayPal checkout page for payments. If your user do not settle the payment, that submission is marked as "Incomplete Payments".

    I would suggest you to please take a look at the following guide for more information on incomplete payments:  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Have you received these payments in your PayPal account?

    If you do not see the payments in your PayPal account, that means your users have not completed the payments when they were redirected to Paypal checkout page. 

    If you have received the payments in your PayPal account that means the IPN of your PayPal account is disabled. I would suggest you to please enable IPN of your PayPal account and that should solve your problem. The following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Thank you!