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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A Way To Alter The Default Time Length For Data Retention

    Asked by CNDCF on January 30, 2017 at 11:59 AM

    Hi, in the past, there was an option to determine how long the data in the forms are kept so clients can resume their work on the online form (when autofill is enabled). I don't see that option now, so may I know what is the default length of time data is saved on their online form?

    Thanks.

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    JotForm Support

    Answered by AIDAN on January 30, 2017 at 01:04 PM

    Hi, thank you for contacting us.

    The default length of time is 1 (one) day.

    If you have more questions or need further assistance, please let us know. Thank you.

  • Profile Image

    Answered by CNDCF on January 30, 2017 at 01:45 PM
    Oh my. How can I make it back to 4 weeks, as in the past?
    *Cherylynn Lumasag*
    Grants & Admin Coordinator
    Cambridge & North Dumfries Community Foundation
    190 Turnbull Court, Unit 1B, Cambridge ON N1T 1J2
    www.cndfoundation.org
    Regular Office Hours:
    Mondays - Thursdays
    9:00 am - 3:30 pm
    ...
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    JotForm Support

    Answered by AIDAN on January 30, 2017 at 02:04 PM

    Hi again Cherylynn,

    I'm afraid that option is no longer available. What I can and will do is escalate this as a feature request to our developers, and you will be notified of any action or progress via this ticket.

    Apologies for the inconvenience, and thank you in advance for understanding.

  • Profile Image

    Answered by CNDCF on January 30, 2017 at 03:46 PM
    Are you saying that the save forms to continue later feature is no longer
    available for Jotform??? Meaning, they can't save their data anymore for
    more than 1 day??
    *Cherylynn Lumasag*
    Grants & Admin Coordinator
    Cambridge & North Dumfries Community Foundation
    190 Turnbull Court, Unit 1B, Cambridge ON N1T 1J2
    www.cndfoundation.org
    Regular Office Hours:
    Mondays - Thursdays
    9:00 am - 3:30 pm
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on January 30, 2017 at 04:05 PM

    Hi again Cherylynn,

    It would not be my place to provide such a statement as this is a matter of development, but I will tell you that our developers will address this ticket as soon as they can.

    I hope you understand my perspective, and I thank you in advance for that.

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    Answered by CNDCF on January 30, 2017 at 04:45 PM
    I do need a response for that because we have just opened grant
    applications using Jotform and I need to know if our clients can have their
    data saved for at least 4 weeks when they enable their Autofill.
    *Cherylynn Lumasag*
    Grants & Admin Coordinator
    Cambridge & North Dumfries Community Foundation
    190 Turnbull Court, Unit 1B, Cambridge ON N1T 1J2
    www.cndfoundation.org
    Regular Office Hours:
    Mondays - Thursdays
    9:00 am - 3:30 pm
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 30, 2017 at 05:34 PM

    You can implement the following workaround: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later 

    It is basically saving the data in an URL session. The data will be saved until the form is submitted.

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    Answered by CNDCF on January 30, 2017 at 06:45 PM
    I just need a straight answer:
    Is there a way to save the data of our clients for 4 weeks as long as their
    autofill is enabled as we have been doing in the past? If not, we will have
    to terminate our account because this is a very important feature that made
    us decide to use jotform in 2015. So I would appreciate a straightforward
    response to my question.
    Thank you.
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 30, 2017 at 09:35 PM

    I just consulted this, and the autofill has no limit also, the data will be store in the browsers local storage until the form is submitted. 

    I know it was possible to set a time-frame before, you can try to do it by bringing the old wizard of version 3.

    1) In the URL of your forms edit mode, add "?&old".

    2) Load the URL.

    3) Click on Preferences>>Advanced Settings>>Continue Forms Later:

    Let us know if you need more help.

  • Profile Image

    Answered by CNDCF on January 31, 2017 at 05:45 AM
    Perfect. Thank you. This is exactly what I needed to know.
    ...
  • Profile Image

    Answered by Ian on January 31, 2017 at 05:53 AM

    I am glad that solution provided by my colleagues could help you.

    If you face any other issue, do not hesitate submitting a new thread with your concern.

  • Profile Image

    Answered by Ian on January 31, 2017 at 05:55 AM

    I am glad that solution provided by my colleagues could help you.

    If you face any other issue, do not hesitate submitting a new thread with your concern.