What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Blocked

    Asked by Nikki on June 06, 2012 at 07:32 AM

    Hi Guys,

     

    My emil for notofocations has been blocked by Jotform and I was advised to contact you?

     

    What's happened?

     

     

    cobaarzecosalon@bigpond.com

     

  • Profile Image

    Answered by gori-mathew on June 06, 2012 at 07:43 AM

    Hi ;

    I have removed your form from blocked list. It should work fine now.

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you. See the reason for vlocking your account below;

    -------------------------------------------------------------------------------------

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Gq8R1j01E53uAhB01q8UEp Suspect= ed spam message rejected. IB704'

    --------------------------------------------------------------------------------------

    Please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    i hope this helps