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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to make the FROM email to be the customer's email field?

    Asked by greggusp on January 30, 2017 at 07:38 PM
    I can't the "from" email to be the email address filled out on the form. I am working on setting up this Mandrill account (what a nightmare), and the set by step instructions on https://www.jotform.com/help/240-Set-The-Sender-Email-Address-With-Mandrill-Account seems to be out of date. 


    After I managed to create an account through mailchimp, then activate Mandrill, there is no "Get SMTP credentials". When you click on Dashboard, it brings you to a page that says "Set up your sending domain" instead. Which I filled out, and generated an API key, and followed the rest of the steps, but it still does not work. Keeps replying as if it came from support@usp instead of what the customer enters in the email field. 

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    JotForm Support

    Answered by jonathan on January 30, 2017 at 07:50 PM

    In the Notifier, you can make the "from email" to be that of the email field in the form by assigning the email field in the Reply-to-Email field in the Notifier template.



    User guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    Let us know if this option did not work for you.






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    Answered by greggusp on January 31, 2017 at 05:21 PM

    I did this. But when it emails the form, the reply to email is the same as the sender. This is seriously frustrating. Do you guys have a phone I can call? I need to finish setting this up. 


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    Answered by greggusp on January 31, 2017 at 05:23 PM

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    JotForm Support

    Answered by jonathan on January 31, 2017 at 05:56 PM

    Can you tell us the URL of your form that have this issue. I will check how it was setup.

    Currently I could not reproduce the issue on my test.

    In my form Notification I set the email field as the Reply-To-Email field.


    When I test submitted my form, I used a different email address (not my jonathan@jotform.com email)

    The email I got shows the Reply-To-Email as the test email. So if replying directly to that email message, it immediately uses the reply to email as the recipient.

    Here's how it looks on my email message I got.


    Let us know if still not resolve.

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    Answered by greggusp on February 01, 2017 at 03:09 PM

    The problem here is that the "from" is still not what the customer entered. We need the "from" not the "reply to". We have these forms going into our support ticket system, and the only reply from that ticket system (or any for that matter), is using "from". None of our email systems except one hosted by google uses "reply to". 


    How can we get the "from" to be the entry the customer filled as an email?

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    JotForm Support

    Answered by EltonCris on February 01, 2017 at 03:22 PM

    The "from" email option is only available when you use Mandrill SMTP which unfortunately now a  paid MailChimp add-on. https://www.jotform.com/help/240-Set-The-Sender-Email-Address-With-Mandrill-Account

    Let me forward this to our developers so hopefully, this will become available on custom SMTP's too other than Mandrill. Once this is implemented, we'll let you know here.

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    Answered by greggusp on February 02, 2017 at 10:30 AM

    Do you have instructions on how to set it up on Mandrill? We have an account with them, but the instructions you have in the FAQs is outdated, and those options are no longer available. 


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    JotForm Support

    Answered by EltonCris on February 02, 2017 at 11:12 AM

    It's easy. First, you need to get your Mandrill SMTP credentials https://mandrillapp.com/settings/index

    Then add the SMTP in your JotForm account. Follow this guide:


    Let us know should you require further help.