Why does the scale not work in pdf?

  • Yingxue
    Asked on January 30, 2017 at 10:42 PM

    Hi,

     

    I'm trying to export a pdf survey from jotform, but I realised that some fields (like the scale) do not work in the pdf document. May I know if there is a solution to this?Why does the scale not work in pdf? Image 1 Screenshot 30Why does the scale not work in pdf? Image 2 Screenshot 41

  • Kevin Support Team Lead
    Replied on January 30, 2017 at 11:10 PM

    The scale field is replaced by a text box field when generating a PDF fillable form, this is explained on the guide about fillable PDF creator form: JotForm-Fillable-PDF-Creator-With-All-Points

    Form Collapse (5) and Page Break (6) fields are not shown on your PDF jotforms and the Star Rating (1), Scale Rating (2) and Spinner (3) will fall back to the plain input (text box) so you are still able to have the rating entered. The Matrix (4) field works as expected.

    If you have any question, let us know.