What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My credit card has been charged when I am on the FREE option.

    Asked by kymmi123 on January 30, 2017 at 11:10 PM

    I previously purchased a plan back in December of 2015.  I previously cancelled it and noticed that you have charged my credit card $70 this month.  I would like this charge removed.




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    JotForm Support

    Answered by ashwin_d on January 30, 2017 at 11:25 PM

    Hello Kimberly,

    It seems on Jan 08, 2017 you have cancelled your bronze yearly subscription plan form your Paypal account but your subscription was renewed automatically on Dec 20, 2016.

    I have sent a request to our billing team to process the refund for your last subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!