My credit card has been charged when I am on the FREE option.

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    kymmi123
    Asked on January 30, 2017 at 11:10 PM

    I previously purchased a plan back in December of 2015.  I previously cancelled it and noticed that you have charged my credit card $70 this month.  I would like this charge removed.

    Thanks,

    Kimberly

    918-261-8233

  • Profile Image
    ashwin_d
    Answered on January 30, 2017 at 11:25 PM

    Hello Kimberly,

    It seems on Jan 08, 2017 you have cancelled your bronze yearly subscription plan form your Paypal account but your subscription was renewed automatically on Dec 20, 2016.

    I have sent a request to our billing team to process the refund for your last subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!