- akiralaffeyAsked on January 31, 2017 at 10:29 AM
I am not able to read the submitted results of only one of our forms. Results appears encrypted. For all other form submissions (for a different request forms, we can read them).
- JotForm SupportMikeAnswered on January 31, 2017 at 11:48 AM
To be able to decrypt submission data you will need to upload a private key file. The private key file is usually named jotform.key, the file is downloaded when you enable the form encryption.
Do you get the following dialog pop-up when you open submissions page?