What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to decrypt form data

    Asked by akiralaffey on January 31, 2017 at 10:29 AM

    I am not able to read the submitted results of only one of our forms.  Results appears encrypted.  For all other form submissions (for a different request forms, we can read them).   

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    JotForm Support

    Answered by Mike on January 31, 2017 at 11:48 AM

    To be able to decrypt submission data you will need to upload a private key file. The private key file is usually named jotform.key, the file is downloaded when you enable the form encryption.

    Do you get the following dialog pop-up when you open submissions page?