What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform is freezing my computer

    Asked by nationaloffice on January 31, 2017 at 01:28 PM

    Hi there - every time I go to test my newly created form '2017 call for proposals', it freezes my computer. It's a very important form for our company and is being sent to 1000 individuals tomorrow. Is there any work you can do so that it does not freeze computers?


    Thank you!

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    JotForm Support

    Answered by Welvin on January 31, 2017 at 02:19 PM

    Please try clearing your browser cache. This should help. The form is viewable, the My Forms page has a lazy loading which means that not all forms are loaded until you scroll down. 

    If the problem persists, try to check for non-responsive Google Chrome process in the Task Manager and kill it. Also, try opening the form and my forms page using Firefox to see if you can replicate it there. 

    I hope that helps.