Jotform is freezing my computer

  • nationaloffice
    Asked on January 31, 2017 at 1:28 PM

    Hi there - every time I go to test my newly created form '2017 call for proposals', it freezes my computer. It's a very important form for our company and is being sent to 1000 individuals tomorrow. Is there any work you can do so that it does not freeze computers?

     

    Thank you!

    Jotform Thread 1052084 Screenshot
  • Welvin Support Team Lead
    Replied on January 31, 2017 at 2:19 PM

    Please try clearing your browser cache. This should help. The form is viewable, the My Forms page has a lazy loading which means that not all forms are loaded until you scroll down. 

    If the problem persists, try to check for non-responsive Google Chrome process in the Task Manager and kill it. Also, try opening the form and my forms page using Firefox to see if you can replicate it there. 

    I hope that helps.