Jotform is freezing my computer

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    nationaloffice
    Asked on January 31, 2017 at 01:28 PM

    Hi there - every time I go to test my newly created form '2017 call for proposals', it freezes my computer. It's a very important form for our company and is being sent to 1000 individuals tomorrow. Is there any work you can do so that it does not freeze computers?

     

    Thank you!

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    Welvin
    Answered on January 31, 2017 at 02:19 PM

    Please try clearing your browser cache. This should help. The form is viewable, the My Forms page has a lazy loading which means that not all forms are loaded until you scroll down. 

    If the problem persists, try to check for non-responsive Google Chrome process in the Task Manager and kill it. Also, try opening the form and my forms page using Firefox to see if you can replicate it there. 

    I hope that helps.