What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mandrill Doesn't Work

    Asked by greggusp on January 31, 2017 at 05:18 PM

    I've been trying for 2 days now to set up Mandrill so the reply to email is the customer's email. But it just does not work. The guide JOT form provides is way outdated. None of the settings are like that anymore. 

     

    Page URL:
    https://www.uspmotorsports.com/rma-request_form.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 31, 2017 at 06:44 PM

    If you intend to set the Reply-To email of your notification to the customer's email, there is no need to add a Mandrill SMTP address.

    Your form notification is correctly configured. As a matter of fact, here's an email I got when I filled a clone of your form:

    I do agree that the manual needs to be updated though, as the Mandrill set up is no longer available for notifications (because it is not needed).

    If you have other concerns or questions, please do not hesitate to ask.

    Thanks!