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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notification: French Accent was replaced by special characters

    Asked by InXpressFrance on February 01, 2017 at 04:23 AM

    hello,

    I found out that I have a display prblm in the email sent

    in fact the french accent are repalced by special caracters, which was not like this before

    Then I installed the widget  unique ID, and once again in the email sent, the title of the widget is not present

    Can you help?

    Jerome

     

     

    Page URL:
    https://form.jotform.com/52793658291973

    Screenshot
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    JotForm Support

    Answered by Chriistian on February 01, 2017 at 04:59 AM

    Sorry for the inconvenience.

    I cloned your form and tested on my end. I was able to replicate the issue. The french accent in the email notification was replaced by special characters. I was able to see also that the name of the widgets doesn't appear to the email notification.

    I will escalate this issue to our second level for further investigation. Rest assured you will be informed in this thread once this is fixed.

     

    Regards

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    Answered by InXpressFrance on February 28, 2017 at 07:19 AM

    hello ,

    any news for this bug of display?

    thanks

    jerome

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    JotForm Support

    Answered by Welvin on February 28, 2017 at 10:04 AM

    I'm sorry, but we still don't have an update on this matter. If there's any, our developers should let you know here. Thank you for your patience.

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    JotForm Developer

    Answered by irem on March 30, 2017 at 09:18 AM

    Hello Jerome,

    We are sorry for the inconvenience caused.

    The problem related to french characters in your form emails should be fixed now. Please check it and let me know if you'll need anything further.

    Thank you for your patience and understanding.

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    Answered by InXpressFrance on March 30, 2017 at 11:29 AM

    Hello,

    The last notification I erceived at 4:18 pm was not correct as you can see o the screen shot below

    Thanks

    Jerome

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    JotForm Developer

    Answered by irem on March 30, 2017 at 12:17 PM

    Hello again,

    Your emails will be shown correctly from now on. Please send a test email to your email address and let me know if the issue still persists.

    Thank you for your patience.