What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will "Send Emails Later" auto-responder trigger even if the form is disabled?

    Asked by Trouwmetliefde on February 01, 2017 at 08:35 AM

    Dear Jotform,

    After submission of my form it switches to unavailable. I also have set an autoresponder e-mail at a specific date in the future to remind them to fill out another form.

    My question is: If the form status is set to unavailable does the autoresponder e-mail at a specific date send, or is this prevented because the form is closed?

    With kind regards,

    Esther 

     

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    JotForm Support

    Answered by ashwin_d on February 01, 2017 at 08:52 AM

    Hello Esther,

    As far as I know, the auto-responder email will trigger even if the form is disabled.

    I will go ahead and test this feature by scheduling an auto-responder email alert. I will get back to you with my findings.

    Thank you!

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    Answered by Trouwmetliefde on February 24, 2017 at 08:45 AM

    Hello Ashwin, 

     

    Thanks! Can you tell me more about your findings? Also I would like to know if it is possible to send an autoresponder as an reminder to all the reciptients that have already submitted the form? Do you know how I can do this? Thanks again! Kind regards, Esther