What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Error: "This transaction cannot be processed due to an invalid merchant configuration."

    Asked by Sholomb on June 06, 2012 at 10:46 PM

    I have set up the jotform account as well as the paypal pro account and I'm getting the above response when I try to complete an order. What's going on?

     

    Edit: I think I resolved that first issue but we're now seeing a new error.

     

    This transaction cannot be processed due to an invalid merchant configuration.

    Page URL:
    https://secure.jotform.us/Sholomb/CDGDeposit

    merchant paypal error paypal pro paypal paypal integration
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    Answered by jeanettebmz on June 06, 2012 at 11:27 PM

    @Sholomb

    I have checked the integration on your form, and it seems to be fine, that error message seems to be an issue on the Paypal side. Please double check the email address you have registered in the Paypal Pro tool and see if it is the same one registerd in your Paypal account. Also double check if the API is correct, I would say it is, since the integration did not show an error. Please contact Paypal support to double check if your Merchant account is fine

     

    Let us know if you still need assistance

    Best regards

    Jeanette

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    Answered by Sholomb on June 10, 2012 at 02:21 PM

    We're still seeing the following error:

     

     

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.

     

     

    I checked everything you suggested with paypal and all the information checks out. Also, when we use the Test Integration button the Jotform Paypal setup page, it says integration succesful. I'm not sure what meaing that has on the rest of this process.

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    Answered by jeanettebmz on June 10, 2012 at 02:31 PM

    I would sugest you to delete the integration, get a new API and re-integrate it .

    However, I can see the issue is on the Paypal side, as it connects to the gateway. The error is clearly talking of an invalid merchant configuration, we don't handle that part, all Jotform does is to apply to API to make the connection to the Paypal gateway

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    Answered by Sholomb on June 13, 2012 at 11:52 AM

    Since I came here to request support it's only right that I come to report the results.

    Short version: It was an paypal account setup issue. Now that this issue is resolved, the API integration works perfectly. Thank you for your help and support.

     

    Long Version:

    I was unable to rule out the possibility (likelihood) that it was an account set up issue and I was unable to hurry that process along. Our solution was to use the non-pro integration as a stopgap while we resolved our Paypal account issues.

    Once the paypal account was properly set up, we were able to change over on Jotform and it works.

     

    One minor complaint, when changing payment methods there shouldn't be any reason to lose the data associated with that field even if newer entires will not have that data. In my case, since I removed our regular paypal option to switch to paypal pro, I had to dump everything up until this point out to excel so that we wouldn't lose the data even though I added the same exact field right back in, just using the Paypal Pro option.

    Alternatively, if there was a way to switch from Paypal to Paypal Pro or vice versa within the same payment method (as provided by jotform) that would solve the issue.

     

    Thanks!

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    JotForm Support

    Answered by Mike_T on June 13, 2012 at 05:15 PM

    Thank you very much for sharing that information. It may be helpful for other JotForm users.

    I have also forwarded your suggestions about our Payment Tools to our Development Team, and hope that we will get some improvements on this at some point in the future.

    Please feel free to contact us if you need any further assistance.

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    Answered by Matt Peschong on July 24, 2012 at 05:22 PM

    Jot Form Support can you help me? I have I think a similar issue but I cannot find a thread with exact same problem

     

    http://jotformpro.com/answers/116080-Problem-with-payment-page#0

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    Answered by jeanettebmz on July 24, 2012 at 05:28 PM

    @Matt Peschong

    Can you please open a new thread and provide us with more details about the issue?

    Thanks

    Jeanette

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    Answered by Rakesh Kumar  on February 24, 2016 at 10:02 PM

    You need to upgrade you account from standard to paypal pro

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    JotForm Support

    Answered by mert on February 25, 2016 at 07:25 AM

    Hi there,

    There could be several reasons which are resulting this problem. First of all, If you have a standard Paypal account and you are still trying to use the Paypal Pro payment tool, this error will most likely show up. To beat this issue, please check your Paypal account credentials or change the payment tool type with respect to your account type.

    Below, you can find useful information about this issue:

    http://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro

     

    On the other hand, if you are using your form on a webpage by embedding it, there might be a conflict with other scripts which can also reason for this issue. To overcome this, you need to embed your form by using iFrame embed code.

    In addition, while you are using your iFrame embed code, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form.

    Please, check the example look from the following(Following code is just an example, don't embed that one.):

     

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe>

     

    Please, try this methods and please don't forget to let us know the results.

    Thanks.