What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Respondent can't move past first page

    Asked by AGTech on February 01, 2017 at 11:17 AM

    I received the following feedback from a respondent for my currently active survey:

    "It opens but nothing happens when I click on next.

    We are currently running Windows 7.1 and using the Google Chrome browser.

    I also tried opening it on IE 11 with the same results"

     

    I cannot duplicate his problem, and other users are submitting answers and none have complained of the issue.  Any ideas of what his problem might be?

     

    Page URL:
    https://www.jotform.com//?formID=70294972328161

  • Profile Image
    JotForm Support

    Answered by Boris on February 01, 2017 at 11:31 AM

    If your form is embedded on a website, can you please send us a link to the page where your form is embedded, so we can check for possible issues that might be causing the issue for your user?

    I have checked your form over its direct link, and it seems to be working fine:

    https://form.jotform.us/form/70294972328161

    Here is also a screen recording of the test:

    If the form is being embedded on a website, there is a possibility of a scripting conflict between the scripts of the form and scripts of your website. In that case we recommend that you re-embed your form into the website with our iFrame embed method:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    If your user is experiencing such a problem when using a direct link to your form (as posted above), then the issue might be related to a security setting of their browser, and overzealous ad-blocker, or anti-malware software that might be blocking the scripts of the form from running and performing their job.

    Your form appears to be working fine under ordinary circumstances, and I cannot replicate the issue you were describing.

  • Profile Image

    Answered by AGTech on February 01, 2017 at 11:46 AM
    It is only available as a direct link sent via email. Thank you. I imagine
    it may be a problem on the user's side
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on February 01, 2017 at 11:53 AM

    Yes. It seems that the issue appears at the user's end only. I have checked the form and I am also not able to replicate the issue at my end. You may ask the user to try opening the form in a private/incognito window or a different browser to see if that works.

    Let us know if you need any further assistance. We will be happy to assist.